Contact and Support

We created a very short FAQ that you should definitely check out first, before contacting us. There’s a 90% chance your question will be answered directly, but in a way that is much faster than we can respond. You fix your problem faster, we get to spend our time making plugins. It’s a win-win. So please, please, PLEASE check the FAQ before submitting a question.

Frequently Asked Questions

  • Every Time I open my plugin, it asks me to register again.

     

    Follow the directions on this page:

    https://www.bozdigitallabs.com/my-plugin-keeps-asking-me-to-register/

  • Mac – Are your plugins native M1 compatible?

     

    We’re in the process of rewriting all our plugins to give them native M1 compatibility, as well as a few more features. This page explains it in a little more detail.

     

    Apple Silicon Compatability

  • I bought my plugin from another store and the serial number doesn’t work?

     

    The number you get from a 3rd party store is not a serial number, it’s a coupon to get your plugin at no cost. Just enter that code on this page:

     

    https://www.bozdigitallabs.com/retrieve/

  • Mac – When I run the installer, it tells me it can't install it.

     

    This page explains how to get past that message and install the plugin:

     

     https://www.bozdigitallabs.com/catalina-compatibility/

  • Mac – My plugin doesn’t show up after installing?

     

    Any plugin that has not been updated to Apple Silicon will require a reboot in order to show up, even if you are on an Intel Mac.

If you didn’t have the answer to your questions or issues from the frequently asked questions above, please let us know through a form below. Please make sure to complete all the required fields.

Contact Us

    NoYes
    I ran the Registration Tool from the link above and it still asks me every time.